Orders placed for in-stock items typically ship within 24 hours. Regular orders placed on Fridays, holidays or weekends will be processed in the order received and shipped on the following business day. These periods could increase during holidays seasons, big promotions and other heavy shopping periods.
Express orders received before 12:00pm EST will be shipped within 24 hours, unless they are placed on Fridays, holidays or on weekends, and then they will be shipped within the next business day.
All order are shipped with USPS. Once your order has shipped, you will receive an email notification with tracking information.
Lost or Stolen Packages
If the tracking for your order shows that it was delivered and you are unable to find it, please contact the carrier. Here are the phone numbers for the carriers that we use:
United States Postal Service 1-800-275-8777
If they are unable to help you, please contact us via our Contact Us page.
The Fox & Frills takes lost and stolen items very seriously. If you believe your order was lost or stolen, please inform us via our Contact Us page, and we will request an investigation by the shipping company. We will take no action toward refunding or replacing a shipment until the shipping company completes this investigation. If you believe your package was stolen, we strongly suggest that you submit a police report. Due to limits on filing claims with major shipping companies, you must report a lost or stolen shipment within one month. Refunding or replacing lost or stolen orders will be done at the sole discretion of The Fox & Frills.
For information on returns, please see our Return and Refund Policy.