Return and Refund Policy
The Fox & Frills wants you to be completely happy with your purchase, and we hope you’ll love everything, but understand if you need to make a return. We will accept unused and unwashed items with original packaging for returns and exchanges within ten (10) days of purchase on The Fox & Frills website. All decisions on returns and exchanges are at the sole discretion of The Fox & Frills.
Important Return Notes and Exceptions:
You must obtain a return authorization (RA) number in order to return any product. This number serves as your authorization number and our reference number for the return.
Any packages shipped to The Fox & Frills without a filled-out Return and Exchange Form and accurate RA# will be refused.
All returned merchandise must be unused and unwashed with original packaging with all tags and packing materials included.
Any item that has been used or washed is NOT eligible for return.
The original shipping charges are NOT refundable, and the customer must pay to ship the product back to The Fox & Frills.
We do not charge any restocking fees.
Returns will receive a refund issued in the original form of payment.
Items purchased at a discount can only be exchanged for merchandise credit.
Order must not have been purchased as a clearance, final sale, or otherwise restricted type of sale as stated on the website.
After you’ve reviewed the Return Notes and Exceptions, to return or exchange an item, please fill out the Return and Exchange Form.
Once the form is completed, please reach out to Customer Service via our Contact Us page to obtain your RA number and for instructions on how to send the form. We will review the form and email you the RA# and instructions on how to complete your return.
Only items purchased directly from www.TheFoxandFrills.com are eligible for returns.
Defective and Damaged Items
If any of your items arrive damaged, you have one (1) month from the time of purchase to contact us via by email Returns@thefoxandfrills.com or by phone 803-500-1405 for assistance.
If any of your items are defective, you have one (1) month from time of purchase to contact us at our email Returns@thefoxandfrills.com or by phone 803-500-1405 for assistance.
Missing Items in Shipment
If you receive a package and there is a missing item, you must notify us within two (2) days to ensure proper handling of your claim. After two (2) days, we are not responsible for missing items not reported to us within the stated timeframe.
Lost or Stolen Shipments
Please see our Shipping Information page for information on how to address packages believed to be lost or stolen.